March 27, 2025

Leadership with Heart: How PSS Puts People First

In any organisation, policies, strategies, and finances all play a role in shaping its success. But at the heart of it all, the most valuable asset is always people. Without dedicated, motivated, and supported individuals, no organisation can truly thrive. This is something that PSS understands deeply, and nowhere was this more evident than in their recent People Sub-Committee meeting—a space dedicated to ensuring the wellbeing, growth, and happiness of every colleague within the organisation.

More Than Just a Meeting

Meetings about workplace wellbeing can sometimes feel like a tick-box exercise, filled with discussions about policies and procedures that sound good on paper but don’t necessarily translate into meaningful action. But at PSS, it’s different. From the moment I joined the People Sub-Committee meeting, it was clear that the people at the centre of these discussions weren’t just numbers on a report—they were valued individuals whose needs and experiences were genuinely considered.

The depth of conversation and attention to detail were striking. Leadership wasn’t just reviewing policies; they were actively listening, reflecting, and problem-solving to make sure every person within the organisation feels supported. The discussions went beyond the standard HR concerns and delved into the human aspects of work—how people feel, what they need, and how the organisation can be a source of support rather than stress.

Leadership That Truly Cares

It’s easy for leaders to focus on operational success while overlooking the wellbeing of their teams. But the leadership at PSS is different. What stood out the most during this meeting was the genuine compassion and commitment to ensuring that every colleague—not just those in senior roles, but everyone—feels valued and supported.

One of the most touching aspects of PSS’s approach is how they extend their care even to those who are not full-time staff members. As someone shadowing the board, I’m not a permanent employee, yet I have never once felt like an outsider. Regular check-ins, 1:1 conversations, and the warmth I experience every time I engage with the team make it clear that PSS doesn’t just talk about inclusion—they live it.

It’s a rare and wonderful thing to see an organisation that doesn’t just prioritise results but prioritises people. When leadership sees beyond job roles and recognises the humans behind the work, it creates an environment where people don’t just work—they thrive.

The Power of Feeling Seen

We often hear about workplace wellbeing initiatives—flexible working, mental health support, employee recognition schemes—but the real question is: do people feel seen? It’s one thing to offer support, but it’s another to ensure that individuals actually feel thought of and cared for. At PSS, people aren’t just employees; they are individuals with lives, challenges, ambitions, and emotions, all of which are acknowledged and respected.

The People Sub-Committee isn’t just about implementing wellbeing measures—it’s about fostering a culture where no one feels invisible. Whether it’s a check-in to see how someone is really doing, a thoughtful conversation about personal growth, or simply making sure people feel part of something bigger, PSS is showing that when people are valued, they give their best.

A Culture of Thoughtfulness

One of the most remarkable aspects of my experience with PSS has been the sense of belonging that extends beyond just the employees. Even as a board apprentice, I feel included in ways I never expected. There’s a thoughtfulness in how they engage with people, ensuring that even those who aren’t permanent staff feel just as valued.

This thoughtfulness is reflected in everything from the way meetings are conducted to the individual conversations that happen outside of them. It’s in the way people take the time to ask, “How are you, really?” and genuinely wait for the answer. It’s in the way leadership ensures that the wellbeing of staff is a priority, not an afterthought.

Why This Matters More Than Ever

In today’s fast-paced, often impersonal working world, it’s easy to feel like just another cog in the machine. Many organisations, despite their best intentions, fall into the trap of seeing employees as resources rather than people. But the approach PSS takes is a refreshing reminder that organisations should exist for their people, not the other way around.

When people feel genuinely cared for, they don’t just perform better—they feel happier, healthier, and more fulfilled. And in a world where stress and burnout are all too common, knowing that you are not just another employee, but a valued individual, makes all the difference.

Final Reflections

Being part of the People Sub-Committee meeting was a profound reminder that good leadership isn’t just about guiding a team—it’s about caring for them. It’s about creating an environment where people feel heard, respected, and supported every step of the way.

PSS is setting an incredible example of what it means to truly put people first. And as someone who has been welcomed into this environment with open arms, I can honestly say: in today’s turbulent world, it’s nice to know that someone genuinely cares.