Service Co-ordinator – Turnaround Wales

Job Ref:SCWT042024
Location:North Wales
Salary:£23,569 per annum pro rata

Service Co-ordinator –  Women’s Turnaround service (North Wales)
Job ref: SCWT042024
Location: NWWC, 46-54 Water Street, Rhyl, LL18 1SS (with opportunity for some hybrid working arrangements)
Hours: 18.5 hrs per week
Contract type: Fixed term until 31.03.2025
Salary: £23,569 per annum
pro rata 

PSS in a nutshell

At PSS, we’ve got an important job to do; and that’s to help people make the most of their lives. Whether you’re working directly with the people who use our services, or behind the scenes in one of our offices, every day you’ll be helping to make other people feel happier, healthier and more supported.

We’re a social enterprise or, as we like to call it – a ‘business with a heart’. This means that all the money we make goes back into finding new ways to help people. Our aim is simple; we want to help people change their lives for the better – no matter what life throws at them. We’ve got offices across Merseyside, Wales, Manchester and the Midlands, where we’re making our stamp.

What’s our Women’s Turnaround service all about?

Our Women’s Turnaround team have been supporting female offenders in Merseyside since 2010. Based on the success of the service in delivering positive outcomes, Women’s Turnaround has recently expanded into Cheshire and North Wales.  Our team work alongside the probation service and the women to understand the multiple reasons behind their offending behaviours and find ways to reduce their likelihood of reoffending in the future. Women are given the opportunity to access a range of specialist support options from groups to one-to-one support, to remote support through PSS services and partner agencies. This holistic approach supports women with things like: managing emotions, overcoming substance misuse, support with mental health and wellbeing.  Women can also be referred to partner agencies for practical support on areas such as housing and employability.

Our team are genuine, big-hearted, open-minded, determined and professional.

What you’ll do as a Women’s Turnaround Service Co-ordinator:

If you’re successful, your main responsibility will be in supporting the teams with a range of administrative activity ensure the effective co-ordination and delivery of high-quality support to the people that use our services. You’ll be a dynamo in the organisation and make sure the team can focus their attention on the people they work to improve the lives of.

In a nut-shell you’ll look after:

  • The organisational admin stuff- working with the team leaders and service managers, looking after the day to day running of the office and keeping things smooth.
  • The high precision stuff- making sure all our important data is logged, everything is organised and we’re efficient and switched on.
  • The big-picture stuff- tracking all that is going on, where we’re up to, where we could get better, writing reports on this and passing this back to the team.
  • The positive and productive stuff- building great relationships with the entire PSS team, being the go-to person when someone needs support and being flexible to the demands of the role.

You’ll have:

  • A level 3 diploma in Business administration or comparable qualification is desirable.
  • Bags of empathy, respect, understanding and a commitment to the cause of improving people’s lives and supporting people.
  • Meticulous organisational skills, a desire for quality improvement and IT proficiency.
  • Reams of energy, drive and a self-motivated style, which means you don’t mind working on your own sometimes, to your own initiative.
  • A flair with people and communicating effectively with lots of different types of people. You’ll need to listen, build relationships and be personable. A passion for customer service is key.

Being the best version of you

At PSS we believe in something called 70-20-10 learning. That means that 70% of learning comes from first-hand experience, 20% comes from learning from those around us and 10% comes from formal learning like courses and qualifications.

We’re looking for a driven person who wants to continuously grow and get better at what they do using 70-20-10 learning. Professional development is a big deal at PSS and you’ll need to be up for the challenge of growing and improving for the good of the people we support.

Closing date: Tuesday 7th May 2024

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PSS values the importance of Diversity