Quality Co-ordinator & Customer Service Advisor
Quality Co-ordinator & Customer Service Advisor
Salary: £23,569
Job Ref No: QCC112024
Hours: Eleanor Rathbone House, 24 Derby Road, Liverpool, L5 9PR
Location: Liverpool
Contract type: Permanent
About us
Our quality team have a big old job to do around here — they’re responsible for keeping the people who use our services and our teams safe and supported. They’re on the ball when it comes to championing our important systems and processes across the organisation; things like health and safety, equality and diversity and safeguarding.
The team’s always looking for brand new ways for us to advance the quality of our services, and the unique needs, personalities, hopes and dreams of the people we support drive that every step of the way. The quality team work alongside the experts – the people who use our services and our PSS teams – to monitor, report and learn from the stuff that’s working well and the important steps we need to take to get better in the future.
As our quality co-ordinator and customer service advisor, you’ll be supporting the team with a variety of admin-y type tasks, meeting and greeting people at our head office and providing customer service and reporting activities that help the effective delivery of the service. You will also have a helping hand in monitoring our client management system, doing the admin bit of our quality training events using our learning management system, and much more. There will be opportunities for hybrid working at times, but you’ll be in our fabulous office a minimum of two days a week.
What we need from you
It’s not all about what you’ve done before, it’s more about who you are and what you can bring to the table. First and foremost, we need someone who lives all our values of being big-hearted, genuine, determined, professional and open-minded.
You’ll also need to be super organised, have amazing time management skills and a beady eye for detail to make sure everything is accurate and that data is kept up-to-date on our systems. You’ll need to be a team player and be happy to help your colleagues when you can or when it’s needed.
Sounds like your bag The Big PSS Team, please complete your application by 9am 12th December 2024. Interviews will take place 19th or 20th December
Before you apply, we just want to let you know some key information about our selection process.
We have an Equality, Diversity and Inclusion (EDI) Policy which aims to eliminate discrimination in employment and our candidates are selected on merit only, which means they’ll be given equal opportunities irrespective of age, disability, gender, sexual orientation, marital status, race, religion or belief.
Once you click to apply, you’ll be taken to our external recruitment platform called ‘Applied’. Applied are the only hiring software with diversity and fairness built into every step of the process and we’re very proud to partner with them to help us deliver a non-bias recruitment experience.
Once you register your details on the site, you’ll be asked for your EDI information such as your age, gender, ethnicity etc. You’ll also be asked questions around whether your parents went to university and whether you had free meals at school which help them to measure socio-economic factors. These questions are set by Applied experts based on extensive research and expertise and you can find out more about this here.
This information is completely anonymised, and we never see answers linked to a candidate’s name, so it doesn’t form any part of our decision-making. We only receive combined data about an applicant pool (and only when there’s enough applicants to ensure that answers can remain anonymous). We report on this data every quarter to helps us identify if there’s anything in our process that harms the chances of success for candidates from minority groups and any possible steps to help improve this.
If you still prefer not to answer, that’s no problem at all as there’s also an option to select ‘prefer not to say’.
The only EDI related information that we will see about you is if you tell us that you have any reasonable adjustments needed at any part of our process.
Please feel free to get in touch with us if you have any questions about the above by emailing [email protected] or calling our team on 0151 702 5555.
If you want to have a chat about this role contact our head of quality on 0151 7025555 E:[email protected]
We also welcome any feedback you might have about our approach so there’ll be plenty of opportunities for you to give this as part of the process.
View Recruitment of Ex-offenders Statement
⇒Click here to apply⇐
PSS values the importance of Diversity