Shared Lives Referral Driver - Norfolk & Suffolk

What's this job all about?

Shared Lives Referral driver - Shared Lives East 
Job ref: RDNS032026
Location: Unit 14, Diss Business Centre, Scole, Diss, Norfolk, IP21 4HD
Salary: £26,742 per year
Hours: 37 per week
Contract type: Permanent 


PSS in a nutshell:

Want to help people find the right type of support for them? Got skills or experience in social care? Fancy helping transform people’s lives for the better?

We’re social care charity PSS and we’re looking for a big-hearted, determined, professional, open-minded and genuine care professional to come and join us as our new referral driver in Lincolnshire.

We’ve got an amazing service in Lincolnshire called Shared Lives – and we want to make sure that social care professionals who refer into our service, and people who it could support, know what we do, how our support works and how easy it is to make a referral.

As our referral driver , your mission will be to increase the number of appropriate referrals being made to our Shared Lives service, spread the word about how ace Shared Lives is amongst fellow social care professionals and local families, and help us reach our growth targets.

So, what is Shared Lives?

Shared Lives is a little bit like fostering, but it’s for adults who need some support to live as independently as possible. With Shared Lives, someone who needs support moves in with one of our Shared Lives carers, who are trained and recruited by us at PSS. Together, they do what it says on the tin: share their lives. Just like a family. The person who needs support gets professional care from the carer in a warm, comfortable home, and the carer gets to work from their own house, fit work around their family and make the most incredible impact on someone’s life. It’s one of the safest, fastest-growing forms of care and at PSS we’re so proud to have invented it back in 1978.

What does it involve?

As our referral driver , on an average week you’ll be:

• building brilliant working relationships with people who might make referrals to our Shared Lives service, like commissioners, local authority teams and anyone else who might want to refer into our service;
• sharing the amazing ways PSS Shared Lives can benefit people who need support, helping potential referrers to figure out whether Shared Lives could be a good choice for the person they support;
• matching people who need support with our amazing Shared Lives carers based on their wants and needs;
• working on financial agreements;
• putting support plans together;
• doing risk assessments;
• building our reputation as a fantastic social care provider;
• managing the referral process from enquiry through to the arrangement starting, working closely with everyone involved to make sure everything runs smoothly.

To be ace at this job, you’ll need to:

• have a qualification in education, health or social care or be willing to work towards one;
• know all about person-centred care and support planning, and to share our belief that things should be done with people, not to them;
• be able to build strong working relationships with everyone you work with;
• have a knack with tech and be able to use all the Microsoft Office essentials, like Word, Teams, Outlook, Powerpoint, etc;
• be able to spot a risk a mile off, and know how to do a brill risk assessment;
• be up-to-speed on safeguarding and how important it is;
• have fab communication and customer service skills;
• be comfy doing presentations and chatting about the benefits of Shared Lives in meetings;
• have a full driving license and use of a car (for getting out and about around Lincolnshire); and, amongst some other bits and bobs that are in our person specification;
• have a huge heart, an open mind, determination, professionalism and genuineness.

Your trusty candidate pack will also help you get a feel for what it’s like to work with us, find out what we’re looking for, explain the recruitment process and help you decide whether you can see yourself as a part of our amazing team. Each section is crammed with hints and tips to help you make a great application, so please take the time to give it a good read.

What's in it for you?

• 24/7 remote GP advice*
• Non-repayable grant fund for teammates in serious financial difficulty
  
• Free counselling 24/7, 365 days per year*
• Cancer guidance and support*
• 360 wellbeing reports*
• 1-2-1 lifestyle coaching*
• Personal training*
• Nutritional consultations*
• Cycle2Work Scheme
• Charity Worker discounts
• Refer-a-friend bonus
• Access to your monthly pay early
• Blue Light Card eligibility
  
• Online physiotherapy*
• Gym membership discounts
• Financial guidance by Salary Finance
• PSS Savings Club
• Annual public transport season ticket loan (not a footy season ticket loan, but still pretty good!)
• Medicash membership
• CCSC Sports and Leisure membership
• Family-friendly leave
• The chance to join Costco and buy industrial sized packets of Malteasers (and a canoe...)
• ... and loads more stuff that we're updating all the time!

*Provided through Unum Help@Hand app

More about PSS perks

Important things to read before you apply

How to apply 

We use a system called Applied to do blind recruitment. Blind recruitment means that the only thing we know about you when you apply for a role with us, is what your skills are, and whether or not you can do the job. The team that's hiring you won't know any of your personal details or your background until much later in the process. That means that none of your personal information can sway the decision. which means we focus on your skills and what you can bring to the role, rather than who you are or where you've been before. 

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