Service Co-ordinator - Women's Turnaround Service

What's this job all about?

At PSS, we’ve got an important job to do; and that’s to help people make the most of their lives, no matter what life throws at them. Whether you’re working directly with the people who use our services, or behind the scenes in one of our offices, every day you’ll be helping to make other people feel happier, healthier and more supported.

We’re a social enterprise or, as we like to call it – a ‘business with a heart’. This means that all the money we make goes back into finding new ways to help people. Our aim is simple; we want to help people change their lives for the better – no matter what life throws at them. We’ve got offices across Merseyside, North Wales, Lincolnshire, Manchester, Norfolk and Suffolk and the Midlands, where we’re making our stamp. This role will be based across our Women’s Turnaround service in Cheshire and Wales.

What’s our Women’s Turnaround service all about?

Our open-minded Women’s Turnaround team have been supporting female offenders in Merseyside since 2010. Based on the success of the service in delivering positive outcomes, Women’s Turnaround has recently expanded into North Wales and Cheshire. Our team work alongside the probation service and the women to understand the multiple reasons behind their offending behaviours and find ways to reduce their likelihood of reoffending in the future. Women are given the opportunity to access a range of specialist support options from groups to one-to-one support, to remote support through PSS services and partner agencies. This holistic approach supports women with things like: managing emotions, overcoming substance misuse, support with mental health and wellbeing. Women can also be referred to partner agencies for practical support on areas such as housing and employability.

Meet Amanda

Amanda was signposted to Women’s Turnaround by the drugs service she was using after leaving prison. She met with a Women’s Turnaround project worker who carried out an assessment with her and saw she had multiple needs. Amanda was a heroin user with a child in care, she had witnessed violence, was experiencing a lot of grief and social isolation in her life.

A support plan was created alongside her project worker, and some interventions were put in place to help meet her needs. Amanda was offered counselling and trauma support for her grief as well as support for the ongoing drug use. These were both seen as significant risk factors in her potential choice to reoffend.

After 13 weeks, Amanda had fully engaged with her support plan and was drug free with the support of Turnaround and the drug and alcohol services she was using. Her project worker supports her to have unsupervised visits with her child and she is working to regain custody and have her child returned from care with the support of the service.

What you’ll do as a Women’s Turnaround service coordinator

At PSS we believe that everyone has a part to play in providing people with life-changing possibilities, whether their offering face-to-face support or providing back-office support to our amazing social care teams. As a service coordinator your main responsibility will be in supporting your team to be as consistent and efficient as possible. You’ll be the legs paddling under the surface, making sure that everyone using our service and our partner agencies feel supported and happy. You’ll be a dynamo in organisation and make sure that the team can focus their attention on the people who matter most – those we support.

In a nutshell you’ll look after:

The big picture stuff

Gathering and processing data to show the outcomes that our service is delivering. You’ll work with the management team to recommend and implement changes to work flows and procedures to improve service efficiency and increase productivity. This will be in a fresh area for the service where you have the opportunity to really innovative and spark change.

The person-centred stuff

Support our referral processes in line with the needs of the service. You’ll act as a first point of contact for people we support and professionals, answering phone calls and responding to enquiries. You’ll be expected to really represent us, building and maintain positive, effective professional working relationships with internal and external customers and other stakeholders.

The high precision stuff

You’ll need to have a keen eye for detail, coordinating activities for our teams and the people we support and managing our busy service calendar. Your core focus will be on ensuring our service is running safely by offering systems support to our teams, ensuring that record-keeping is of the highest standard and that all our regulatory requirements are understand and responded to.

What you’ll need:

We’re looking for someone who lives up to our values of being big-hearted, genuine, open-minded, determined and professional in everything they do. A Level 3 Diploma in Business Administration or comparable is desirable. It is essential to have in-depth knowledge of Microsoft Office tools and cracking communication skills. Above all, we need people who are committed to ensuring service excellence with the ultimate goal of improving people’s lives for the better.

What's in it for you?

• 24/7 remote GP advice*
• Non-repayable grant fund for teammates in serious financial difficulty
  
• Free counselling 24/7, 365 days per year*
• Cancer guidance and support*
• 360 wellbeing reports*
• 1-2-1 lifestyle coaching*
• Personal training*
• Nutritional consultations*
• Cycle2Work Scheme
• Charity Worker discounts
• Refer-a-friend bonus
• Access to your monthly pay early
• Blue Light Card eligibility
  
• Online physiotherapy*
• Gym membership discounts
• Financial guidance by Salary Finance
• PSS Savings Club
• Annual public transport season ticket loan (not a footy season ticket loan, but still pretty good!)
• Medicash membership
• CCSC Sports and Leisure membership
• Family-friendly leave
• The chance to join Costco and buy industrial sized packets of Malteasers (and a canoe...)
• ... and loads more stuff that we're updating all the time!

*Provided through Unum Help@Hand app

More about PSS perks

Important things to read before you apply

How to apply 

We use a system called Applied to do blind recruitment. Blind recruitment means that the only thing we know about you when you apply for a role with us, is what your skills are, and whether or not you can do the job. The team that's hiring you won't know any of your personal details or your background until much later in the process. That means that none of your personal information can sway the decision. which means we focus on your skills and what you can bring to the role, rather than who you are or where you've been before. 

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