Team Leader Women’s Turnaround – North Wales

Job Ref:TLWTNW0521
Location:North Wales

PSS in a nutshell:

At PSS, we’ve got an important job to do; and that’s to help people make the most of their lives, no matter what life throws at them. Whether you’re working directly with the people who use our services, or behind the scenes in one of our offices, every day you’ll be helping to make other people feel happier, healthier and more supported.

We’re a social enterprise or, as we like to call it – a ‘business with a heart’. This means that all the money we make goes back into finding new ways to help people. Our aim is simple; we want to help people change their lives for the better – no matter what life throws at them. We’ve got offices across Merseyside, North Wales, Lincolnshire, Manchester, Norfolk and Suffolk and the Midlands, where we’re making our stamp.  Our Women’s Turnaround service is based in our head office Eleanor Rathbone House in Liverpool with outreach across Merseyside.

What’s our Women’s Turnaround service all about?

Our open-minded Women’s Turnaround team have been supporting female offenders in Merseyside since 2010. Based on the success of our service, we’re going to be expanding into North Wales and Cheshire. We’re looking for new team members to help us get started  Our team work alongside the probation service and the women to understand the multiple reasons behind their offending behaviours and find ways to reduce their likelihood of reoffending in the future. Women are given the opportunity to access a range of specialist support options from groups to one-to-one support, to remote support through PSS services and partner agencies. This holistic approach supports women with things like: managing emotions, overcoming substance misuse, support with mental health and wellbeing. . Women can also be referred to partner agencies for practical support on areas such as housing and employability.

Meet Amanda

Amanda was signposted to Women’s Turnaround by the drugs service she was using after leaving prison. She met with a Women’s Turnaround project worker who carried out an assessment with her and saw she had multiple needs. Amanda was a heroin user with a child in care, she had witnessed violence, was experiencing a lot of grief and social isolation in her life.

A support plan was created alongside her project worker, and some interventions were put in place to help meet her needs. Amanda was offered counselling and trauma support for her grief as well as support for the ongoing drug use. These were both seen as significant risk factors in her potential choice to reoffend.

After 13 weeks, Amanda had fully engaged with her support plan and was drug free with the support of Turnaround and the drug and alcohol services she was using. Her project worker supports her to have unsupervised visits with her child and she is working to regain custody and have her child returned from care with the support of the service.

What you’ll do as a Women’s Turnaround team leader

As a team leader you’ll lead and develop a dynamic new team to work with female offenders with complex needs, in custody for pre-release support and in the community across North Wales. You’ll assist with launching the service into a brand-new region and have an exciting part to play in shaping our future.  Your team will be offering the women they support structured interventions and activities to empower them to turn their lives around. You’ll manage your team in promoting rehabilitation and offering person-shaped support to women with a variety of complex needs experiencing risks and offence-related issues. As well as managing your team to provide exceptional support you will champion our service and support us to grow, developing stronger partnership working and promoting the important work that we do.

You’ll take your responsibilities very seriously, focusing on:

Helping our service to shine

  • Leading a new team to understand the diverse needs of the people they support to make sure that the service is accessible to all.
  • Making sure all important risk assessment, risk management and safeguarding procedures are followed at all times and that risks are prioritised and reacted to.
  • To keep an eye on the delivery and monitoring of our service and keep up a professional standard at all times
  • To work with external agencies and people we support to monitor the effectiveness of the service and promote the impact.
  • To support in the development of better staff training and service improvements.
  • To liaise with other PSS services to update and share policy and procedures and standards of best practice; and to provide consultation in areas of specialist knowledge.
  • To promote the service through events and professional forums.
  • To make sure that case files, records and case management systems are accurate and complete, and that both are kept and in compliance with data protection requirements.
  • To look after all our health and safety policies, procedures and checks are understood and completed as required.
  • To travel between several locations.

Nurturing our teams

  • To ensure that staff work effectively and sensitively within their role, offering regular supervision and support.
  • To empower staff to develop new skills in in relation to management and support of female offenders.
  • To be involved in the recruitment, selection, induction and retention processes.
  • To facilitate training for staff and social work students you are responsible for.
  • To ensure that your team have a clear understanding of their roles, of the service objectives, and of the standards that must be achieved within the service.
  • To develop and sustain ongoing working relationships with referrers and partner agencies including; the probation service, prison service, social services, third sector services and the wider community.

Helping us stick around for future generations

  • To maintain excellent written records/monitoring information and contribute to the collation and presentation of data reports required for quality monitoring.
  • To contribute to reports back to commissioners and the project evaluation team including; attendance, needs addressed, good news stories, and outcomes for women.
  • To work with management team on service developments.

 What do I need for this role?

We need people who live up to our values of being: genuine, big-hearted, open-minded, determined and professional. You’ll need to be committed to supporting women and improving their life opportunities and have experience of working with women with multiple and complex needs as well as experience of working in the criminal justice system. A Level 3 Diploma in Social Care, Social Work, Psychology and Children or Families work or a comparable qualification is also required in addition to experience of providing structured support to individuals and leading in this area.

Ability to use and understand the Welsh language is desirable, but not essential, for this role.

You will also need a full, clean driver’s license.

Above all, we need someone who believes that every person should have the chance to improve their lives and will support people to achieve their hopes and dreams.

 This post is exempt under schedule 9 part 1 of the Equality Act 2010.

In the event that you are offered the above position, an Enhanced Disclosure will be required.

Job Description

Candidate Pack

Policy on Recruitment of Ex-offenders

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Monitoring Form

Closing date:  18th May 2021

Please email your completed application and monitoring form to
PSS values the importance of diversity