Service Co-ordinator – Shared Lives Manchester & Wirral Service

Job Ref:NWSCO072021
Location:Liverpool or Manchester
Salary:£18,759 pro rata per annum
Hours:22 hours

Service Co-ordinator – Shared Lives Manchester & Wirral Service
Salary: £18,759 pro rata per annum
Job Ref No: WNSW072021
Hours: 22
Location: Liverpool/Manchester – Office location would depend on the suitability of the successful candidate.
Contract type: Unlimited 

PSS in nutshell  

At PSS, we’ve got an important job to do; and that’s to help people make the most of their lives. Whether you’re working directly with the people who use our services, or behind the scenes in one of our offices, every day you’ll be helping to make other people feel happier, healthier and more supported.  

We’re a social enterprise or, as we like to call it – a ‘business with a heart’, which means all the money we make goes back into finding new ways to help people. Our aim is simple; we want to help people change their lives for the better – no matter what life throws at them. We’ve got offices across Merseyside, Wales, Manchester and the Midlands, where we’re making our stamp.  

What’s Shared Lives all about?  

PSS Shared Lives is a bit like fostering, but with the big difference that it’s for people over 16 (or over 18 in Wales) who want to live as independently as possible. It’s a completely flexible support service that can work for people from all walks of life, with all levels of need. 

The service is provided by specially-recruited and trained Shared Lives carers who share our values and put the people we support first, empowering them to reach their goals.  

With Shared Lives, someone we support can go and live with their Shared Lives carer and their family, or one of our carers can support someone during the daytime only. Support can be provided on a short- term basis or a long-term basis – and the whole service is personalised to each person who uses our service from start to finish.  

What you’ll do as service co-ordinator:  

As Shared Lives service co-coordinator you’ll have a really important job to do. Our Shared Lives service has worked tirelessly (for over 40 years now) to change people’s lives for the better. That’s serious business – meaning there’s lots of serious admin to look after too. This’ll ensure that we’re documenting everything we do for the good of the people we support today and also that we continue to show the impact of the service and grow.  

In this role you’ll make sure that people are where they need to be, when they need to be there; you’ll have a beady eye, and know the importance of keeping all the i’s dotted and all the t’s are crossed; you’ll also be a people person who can build relationships with the internal team, external partners, people we support and carers alike. 

Your main responsibility will be in supporting the team to be as consistent and efficient as possible. You’ll be the legs paddling under the surface, making sure the people who use our service and our carers feel supported and happy. You’ll be a whizz at organisation and ensure that our team have all the tools and support they need to focus on the people who matter most – those we support. 

 You’ll look after: 

  • The organisational admin stuff: working with the consistency and efficiency managers, the service manager, Shared Lives managers and Shared Lives development workers in the day-to-day running of the service. 
  • The high-precision stuff: making sure all our important data is logged, our systems are organised and we’re efficient and switched on. 
  • The people appreciation stuff: booking our carers onto important training, building relationships with them and the people we support and making sure their voice is heard. 
  • The big-picture stuff: tracking all that is going on, where we’re up to and how we could be even better at what we do, writing reports on this and sharing with the team. 
  • The positive and productive stuff: building great relationships with the entire PSS team, being the go-to person when a carer or person who uses the service needs support and being flexible to the demands of the role. 

You’ll have: 

  • A level 3 diploma in Business administration. If you’re working towards an IT qualification too, this would help a lot. You’ll need experience with MS office. 
  • Bags of empathy, respect, understanding and a commitment to the cause of improving people’s lives and supporting people. 
  • Meticulous organisational skills, a desire for quality improvement and IT proficiency. 
  • Reams of energy, drive and a self-motivated style, which means you don’t mind working on your own sometimes, to your own initiative. 
  • A flair with people and communicating effectively with lots of different types of people. You’ll need to listen, build relationships and be personable. A passion for customer service is key. 

Closing date for applications: Friday, 30th July 2021
Interviews to be held: Friday, 6th August 2021 

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PSS values the importance of Diversity