Communications Officer – Communications Team

Job Ref:COC012022

Communications Officer – Comms Team 
Job ref: COC012022
Location: Eleanor Rathbone House, Connect Business Village, 24 Derby Road, Liverpool, L5 9PR
Salary: £24,101 per annum 
Hours: 37 per week
Contract type: Permanent

PSS in a nutshell 

At PSS, we’ve got an important job to do; and that’s to help people make the most of their life – whatever that throws at them. Whether you’re working directly with the people who use our services, or behind the scenes in one of our offices, every day you’ll be helping to make other people feel happier, healthier and more supported. 

We’re a social enterprise or, as we like to call it – a ‘business with a heart’. This means that all the money we make goes back into finding new ways to support people. We’ve got offices across Merseyside, Wales, Manchester, Lincolnshire, the Midlands and Norfolk and Suffolk, where we’re making our stamp. 

What our comms team does 

Whether they’re rustling up a leaflet to tell people about one of our services, interviewing someone about their experiences, legging it round our head office with a camera, making silent movies with a gang of actors who have learning disabilities, whipping up some Facebook ads on Canva or simplifying the Government’s latest COVID-19 guidelines for our staff newsletter so they don’t sound like as much like the Hockey Cokey as they did on the Government website, our comms team is here to be PSS’s voice and help others raise theirs. 

At PSS, we’ve got absolutely loads to say – and so do the people we support. Our comms team need to let people who might want to use our services know that we’re here for them, tell people how great it is to work for us, help people tell their stories and make sure our staff and Shared Lives carers are fully in the loop about what’s going on – and that’s just for starters.  

It’s the comms team’s job to get the message across in a way that is:  

  • really easy to understand; 
  • accessible; 
  • consistent; 
  • effective; 
  • accurate; 
  • right on brand; and 
  • brilliant. 

And they have a great time doing it, safe in the knowledge that, although they’re not supporting people directly, they’re using their comms knowledge and skills to ultimately improve the lives of others and bring a little sunshine into other people’s worlds.  

The stuff you’ll do as our comms officer 

The PSS comms team does all of its own stunts, so on a day-to-day basis you’ll turn your hand to lots of different creative challenges and learn loads on the way. Whether it’s filming and editing an accessible video with people we support, writing SEO copy for the website, scheduling social media or writing up an amazing press release, one of the best things about this job is that every day’s really different.  

You’ll craft brilliant on-brand communications that cut through all the jargon and get the message across in the right way. One of your main responsibilities will be writing, editing and proof-reading content, so you’ll need to have both a knack for words and a love for language (oh, and you’ll need to be a bit of a grammar nerd, too). We work on a bajillion different types of content and pretty much all of them involve an element of writing. Your job is to ditch the jargon, write complicated things clearly, keep the PSS voice flowing through your work and use our house style (a really in-depth guide to writing for PSS) to keep things consistent. We’ll need you to coach other people from across the organisation to help them with their written work and edit things where you need to, too, so that we keep all of our communications on brand. 

You’ll work as the right-hand person to our head of communications and support her to roll out our two-year communications strategy. We’re planning to do loads of exciting projects, from making all of our communications more accessible and recruiting new volunteers to improving our employer branding. 

There are stories in every nook and cranny of PSS. It’s up to you to find them and (if the people they’re about are ok with it) tell them; or better still, support the people involved to use their own words. After-all, there’s nothing more powerful than a story told by the person who experienced it. You’ll use your eye for what’s media-worthy to whip up a press release when you spy something that you think would make a good read. Or, on the other hand, you’ll know that actually, although one of our colleagues is understandably absolutely delighted for him, Jim from Norfolk getting a new lawn-mower last week probably isn’t tomorrow’s front-page news. 

As well as all the day-to-day stuff, we hope you can see that there’s also a much greater purpose to this role. Like everyone else here at PSS, we think this is more than just a 9-5 job; it’s a way for us to help make other people’s lives that bit better, in our own way. As a communications team, we may not be responsible for delivering the services directly, but what we do on a daily basis could mean that someone in desperate need finds out we can help; or it could mean we’re commissioned to help even more people; or that we foster the best organisational culture, with the happiest teams in the west. That’s all really important to us, and we’d like to find someone who finds that just as important. 

Fancy joining us? 

Candidates who consider themselves to be disabled will also be given the opportunity to attend an interview if they meet the essential criteria for the role.

Closing date for applications:   19th January 2022

View Job Description

View Candidate Pack

View Recruitment of Ex-offenders Statement

Download Our Application Form

Download our Monitoring Form

Please email your completed application and monitoring form to 

PSS values the importance of Diversity