Tracey Johnson, trustee

Tracey relocated from the South East to the North West in 2002, moving into the housing sector from financial services. She has over 25 years’ experience in HR, and for the last 17 years she has held responsibility for IT and digital transformation. More recently, Tracey has moved from the housing sector and returned to financial services, joining an established building society in Staffordshire as HR director. Tracey also holds a Non-Executive Director role for a housing organisation in Knowsley, Liverpool.

Tracey has led the delivery of digital self-services to improve the personalised experience, including website portals, customer relationship management systems, agile tools around ways of working and communication tools.

Tracey has a passion for Liverpool, and it was her home from 2002 to 2014. She regularly returns to Liverpool and sees it as her second home. She now lives in Staffordshire with her cairn terrier, Buddy.

Tracey has seen the impact of Shared Lives, one of our services, through family connections, and recognises the importance of being, and feeling, part of a family. Joining PSS as we start to develop our next Big Plan, she is delighted to be able to help shape and support the direction of travel, particularly around digital. Attending our recent staff induction day Tracey commented ‘the passion, support, understanding and care of all staff for the people who use our services is something that you feel, see and touch at every interaction’.