Keeping you safe

At PSS, your safety is the most important thing to us. Each and every one of our team is committed to keeping you safe and protected from any kind of abuse when you’re using our services.

Abuse is when someone hurts you, upsets you or makes you feel frightened.

We’ve got a safeguarding policy that has been written in line with the law and it contains the really clear procedures we follow when someone tells us they are suffering from abuse or when we think abuse might be happening. It covers both adults and children and puts making sure we understand what you need at the very heart of it. It also says that all of the people managing services out in your community should take notice of the local council’s safeguarding policy and procedures, and make sure they keep those in mind, too.

Every member of our team is trained in safeguarding (how to recognise and respond to safeguarding issues) and we’re all looking out for you. Our aim is always try to step in and put a stop to any potential safeguarding issues before they happen.

If you or someone around you doesn’t feel safe while using our services, or if you feel like you may have suffered any kind of abuse while using any of our services, it’s really important to let us know right away, so we can help. We’ll take you seriously, and we’ll always treat you with respect and dignity, no-matter what.

You can get in touch with us by:

  • calling us: 0151 702 5555
  • emailing us: tellus@pss.org.uk
  • visiting the tell us page.

If you’d like to see a copy of our safeguarding policy, please drop us a line using the contact details above.