March 18, 2020
How we’re responding to the COVID-19 outbreak
*Last updated 5 January 2021*
During what we know is a bit of a worrying time for everyone, we’d just like to reassure you that we’re doing everything we can to help keep the people we support and our staff safe in response to the UK outbreak of coronavirus (COVID-19).
As the UK has now entered another lockdown, we’re planning really carefully for how our services might look in the coming weeks and months. One thing we can be absolutely certain about is that the people we support are our number one priority. We don’t underestimate how important our support services are to keeping you well – both mentally and physically – and we’re keen to make sure you’re getting the support you need while also staying safe.
The vast majority of our services are still running, but we’ve had to make changes to some of them for the time being. This is so we can make sure the people we support and our staff are safe. You can see a full update about what’s going on with each of our services on this page. We’ll keep this page updated with the latest information.
This page will also tell you about the safety precautions we have in place at the moment in each of our services one by one, and what to do if you use our services and you, someone you support or someone in your family has or suspects they may have COVID-19.
What to do if you have symptoms of coronavirus
If you have symptoms of coronavirus, you need to self-isolate for at least seven days.
If you use PSS services, please let us know as soon as you can that you’re not feeling well. It’s best we support you over the phone or via video call if we can, rather than face-to-face. We’re still here for you.
What to do if someone you live with or someone you’ve been around has symptoms of coronavirus
If someone you live with has symptoms of coronavirus, you need to self-isolate for 10 days.
If someone in your bubble (that’s when you live alone or just with your kids, but see people from one other household) has symptoms of coronavirus, you need to self-isolate for 14 days, too.
If someone you live with or someone in your bubble has symptoms of coronavirus and you or they are due to use a PSS service, please let us know as soon as you can so we can keep them and our team safe. We’ll try our best to provide the support they need over the phone or via video call while they stay home. We’re still here for them.
How we’re keeping our staff and the people we support safe
Right now, the majority of our office-based staff are still working from home, but they’re still available as usual if you need to get in touch; just give us a call or an email in the usual way and we’ll be there.
We know how important it is that we react quickly to any changes that may pose a risk to the people we support and our staff and we’re keeping close eye on how things are going. The moment we see any kind of surge in COVID-19 symptoms or anything concerning, we’ll be responding quickly to make sure both our teams and the people we support are kept safe.
We’re adapting our services to suit Government guidelines and following incredibly strict hygiene and social distancing rules to make sure we’re keeping people the people we support safe as we can.
Thank you so much for all of your support and patience while we, like many other organisations all across the country, navigated this storm. It’s been a tough couple of months, but thanks to our amazing teams, Shared Lives carers and the people we support who have been so flexible, positive and strong, we’ve come out the other side.
Updates on each of our services
We’re going to keep you updated about what’s happening at each of our services on this page. If you, someone you support or a member of your family uses our services and you want to know the latest news on any changes to our services, please check this page.
*Last updated 5 Jan 2021*
Coronavirus update for PSS Wellbeing Centres
Our Wellbeing Centres will be returning to providing virtual group and one-to-one support. Group support sessions will no longer be taking place face-to-face.
We’re still using www.upbeatliverpool.com to continue our timetable of activities daily – things like relaxation sessions, anxiety management, creative arts, poetry and singing. That will help us all keep connected, occupied and inspired.
If you have any questions, worries or concerns, or if you want to report a potential or confirmed case of COVID-19 to us, please drop our service manager Nicky a line: 0151 708 0415 or email email@example.com
Coronavirus update for PSS Family Visitors’ Centre at HMP Altcourse
Our Family Visitors’ Centre at HMP Altcourse is closed and prison visits are suspended.
To support those who have a loved one at HMP Altcourse, we still have our COVID-19 Family Support Line, which is now open from 10am to 3pm, seven days a week.
Call: 0151 521 6213 or 07595 863154.
Coronavirus update for PSS Supported Living
We’re pleased to say we’re continuing to support people as usual in our Supported Living service.
We’re supporting people to follow Government Guidelines and to keep themselves and those around them safe.
If any of our staff become ill, we’re still going to be bringing in staff from our other services that can spare the time. That means you might see a few new friendly faces around and about – but don’t worry, everyone who comes to support with you will be a fully trained PSS support worker who will be very pleased to meet you.
If you have any worries, questions or concerns, or if you want to report a potential or confirmed of COVID-19, please give service manager Karol a call. You can get him on 0151 702 5536. Email: firstname.lastname@example.org
Coronavirus update for PSS Family Impact
We’re not able to offer Family Impact groups and support sessions face-to-face at the moment, but we’re still going to support you over the phone or virtually. We’re here for you as usual – all you have to do is call us.
At the moment all of our Family Impact team are working from home to stay safe, but you can still get hold of them on the usual numbers and email addresses.
If you’ve any questions, worries or concerns, or if you want to report a potential or confirmed case of COVID-19, have a chat to Rachel: 0151 702 5701 or email: email@example.com
Coronavirus update for PSS Community Support
The Community Support team will continue providing an amazing service to people out in the local Merseyside area. This support will always put the safety of the individual first.
If you’ve any worries, questions or concerns, or if you want to tell us about a potential or confirmed case of COVID-19, call Sarah: 0151 525 2545. Or you can email: firstname.lastname@example.org
Coronavirus update for PSS Shared Lives, Short Breaks and TRIO
We’ve kept in close contact with all of our Shared Lives carers, Short Breaks carers and TRIO companions throughout the pandemic with guidance about what to do if they, their families or the person they support shows symptoms of COVID-19.
Our Shared Lives carers are highly-skilled, wonderful people who we trust to do the right thing and make careful decisions with the people they support at heart – but we’re also going to be supporting them to make those choices. We’re ready with a listening ear and our carers can call us at any time to run things by us if they’re unsure, or if they want to problem-solve together.
We’re continuing to support people who use TRIO, Shared Lives and Short Breaks as best we can. This might mean that, instead of group support for the likes of TRIO, we provide support to people on a one-to-one basis instead, while we’re being advised to limit social contact. This will help to keep people safe.
Your Shared Lives development worker and all of our office staff are still working from home – but they’re available for you to chat to as usual. You can contact them via email and on their usual phone number (all of our phones have been diverted to our mobiles). We can also arrange video chats, if that’s something you’d like to do.
We’re asking all of our Shared Lives carers, the people we support and their families to let us know if they, a member of their family or someone they support shows symptoms of COVID-19.
If you’ve any worries, concerns or questions, or you want to let us know about a potential or confirmed case of COVID-19, please drop your usual Shared Lives development worker a line.
Coronavirus update for PSS Prosper
We’re still not going ahead with Prosper groups for the time being, just so we can be sure we’re keeping people safe. We’ll let you know when our service is back up and running again.
If you’ve any questions, worries or concerns, or if you want to report at potential or confirmed case of COVID-19, have a chat to Rachel or Annette on 0151 702 5556.
Coronavirus update for PSS Women’s Turnaround
At the moment we’re still doing all of our Women’s Turnaround sessions on the phone, to help keep our teams and the people we support safe. We’re still here for you in all the same ways.
Merseyside CRC staff are mainly working from home. If you need to speak to someone about your probation appointments, you can contact your case manager on 01442 295 999.
If you have any questions, worries or concerns, or if you want to let us know about a potential or confirmed case of COVID-19 in your family, give us call on 0788 9756334 or drop us an email: email@example.com
Coronavirus update for PSS Ruby@Turnaround
Our Ruby@Turnaround service will continue offering face-to-face support with domestic abuse at Eleanor Rathbone House. We’re still providing lots of support over the phone to anyone who needs it. Remember that you can call us anytime.
For domestic abuse support in non-emergencies you can contact our Ruby @ Turnaround team on 0800 688 9990. Monday to Friday: 9.00am- 10.00pm and Saturday and Sunday 11.00am – 5.00pm.
Or by texting ‘Ruby’ to 60777.
Or you can email: Ruby@pss.org.uk
Coronavirus update for PSS Making Days – North (Lancaster House, Rice Lane, Walton) and South (Bridge Chapel, Heath Road, Garston)
In Making Days, the team will still be offering support in person to small groups at Eleanor Rathbone House and at community venues across the city. Anyone we support who doesn’t fancy taking part in their usual groups right now will be supported in another way, however we can. The team is already in the process of ringing round everyone we support to find out how we can help.
If you have any questions, worries or concerns, or if you want to let us know about a potential or confirmed case of COVID-19 in your family, give us a call or drop us an email:
- For Making Days North (Lancaster House, Rice Lane, Walton), call Sarah: 0151 525 2545. Or you can email: firstname.lastname@example.org
- For Making Days South (Bridge Chapel, Heath Road, Garston), call Julie: 0151 494 2119/0151 494 0747. Or you can email: email@example.com
Coronavirus update from New Leaf Cheshire
PSS and our partners over at New Leaf are providing alternatives to face-to-face appointments and group sessions to make sure we continue to offer a high-level of support to you. Please make sure you keep in contact with your mentor to find out the latest information.
The team requests that if you, or someone in your immediate family, are self-isolating, or experiencing any of the symptoms of coronavirus, and you have made arrangements to meet someone on the New Leaf team, please get in touch with your mentor or the central team so they can rearrange it.
New Leaf Cheshire is still accepting people onto the New Leaf programme during this difficult time period.
For more information about COVID-19, please visit the NHS website: https://www.nhs.uk/conditions/coronavirus-covid-19/