Monitoring assistant – PSS Lincolnshire

Job Ref:SLLMA0920
Salary:£17,162 pro rata
Hours:30 hours per week

Monitoring Assistant – Shared Lives Lincolnshire
Job ref: SLLMA0920
Location: PSS Lincolnshire Shared Lives, 10b Market Place, Sleaford, Lincolnshire, NG34 7SR.
Salary: 17,162 per annum pro rata
Hours: 30 per week
Contract type: Permanent

PSS in a nutshell

At PSS, we’ve got an important job to do; and that’s to help people make the most of their lives. Whether you’re working directly with the people who use our services, or behind the scenes in one of our offices, every day you’ll be helping to make other people feel happier, healthier and more supported.

We’re a social enterprise or, as we like to call it – a ‘business with a heart’. This means that all the money we make goes back into finding new ways to help people. Our aim is simple; we want to help people change their lives for the better – no matter what life throws at them. We’ve got offices across Merseyside, Wales, Lincolnshire, Norfolk and Suffolk, Manchester and the Midlands, where we’re making our stamp.

What’s Shared Lives all about?

Shared Lives is a bit like foster care but the big difference is that it’s for adults. This could be adults with learning disabilities, mental health needs, people leaving hospital, new parents, people recovering from substance misuse, people leaving foster care, ex-offenders or just about anyone with support needs. Adults who need a bit of extra help with daily things like cooking, cleaning, ironing and getting out and about to the shops are matched up with the perfect carer. They can move in with that carer or spend their days with them, being empowered to do the things in life they enjoy most.

Each Shared Lives placement is built around the individual person, their hopes and dreams and who’ll be a good fit for them. Our big-hearted Shared Lives team work very hard indeed to make sure people are well matched, that both carers and people using the service feel supported and – most of all – that everyone is happy. This requires tons of organisation, an open-mind and the energy of the Duracell Bunny – something a monitoring assistant could really support with.

What you’ll do as a monitoring assistant

As Shared Lives monitoring assistant you’ll have a really important job to do. Our Shared Lives service has worked tirelessly (for over 40 years now) to change lives for the better. That’s serious business – meaning there’s lots of serious admin to look after too. This will ensure that we’re documenting everything we do for the good of the people we support today and also that we continue to be around for future generations.

In this role you’ll make sure that people are where they need to be, when they need to be there and understand the importance of keeping all the i’s dotted and all the t’s crossed. You’ll also be a people person who can build strong relationships with the internal team, external partners, people who use our service and carers alike.

What you’ll do:

If you’re successful your main responsibility will be in supporting the team to be as consistent and efficient as possible. You’ll be the legs paddling under the surface, making sure that everyone using our service and carers feel as supported as possible. You’ll be a dynamo in organisation and make sure that the team can focus their attention on the people we support first and foremost.

You’ll have a few different hats to wear and work with a range of people, including looking after:

  • The organisational admin stuff- working with the consistency and efficiency managers, the service manager, Shared Lives managers and Shared Lives development workers; looking after the day-to-day running of the office and keeping everything running smoothly.
  • The high-precision stuff – making sure all our important data is logged, everything is organised and we’re efficient and switched on.
  • The carer appreciation stuff – booking our carers onto important training, making them feel valued, building relationships with them and ensuring their records are updated and their voice is heard.
  • The big-picture stuff – tracking all that is going on, where we’re up to, where we could get better, writing reports on this and passing this back to the team.
  • The positive and productive stuff – building great relationships with the entire PSS team, being the go-to person when someone needs support and being flexible to the demands of the role.

You’ll ideally have:

  • A level two diploma in business administration. If you’re working towards an IT qualification too, this would help a lot.
  • Bags of empathy, respect, understanding and a commitment to the cause of improving people’s lives and supporting people.
  • Meticulous organisational skills, a desire for quality improvement and IT proficiency.
  • Reams of energy, drive and a self-motivated style, which means you don’t mind working on your own sometimes, to your own initiative.
  • A flair with people and communicating effectively with lots of different types of people. You’ll need to listen, build relationships and be personable. A passion for customer service is key.

Closing date for applications: 18th September 2020

Interviews to be held: TBA

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